Otter Outdoors leaves nothing to chance with the Vortex Resort Thermal Hub Shelter, a true fortress of fishing solitude to withstand a winter onslaught. Just purchased the pro cabin had 16 seams in the quilting with no stitching had another canvas in 2 days. I almost bought it from riverside outdoors there in Ontario. We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of COVID-19. Otter Outdoors Pro Series Medium Otter Sled (3) $129.99. The whole process took less than a week. Contact our Otter Rewards customer service team at (855) 341-6464 and we’re happy to assist you. For questions about our products, delivery or ordering. Color: Black. Messages: 3,778 Likes Received: 164 Location: downriver. Keeping in mind that I was well out of my warranty period I contacted Otter to see if they had any ideas or tips to try and get the canvas to fit right. I contacted Otter Outdoors Several times to have a replacement sent. Dan, would it be possible for you to simply drill out the holes where they were supposed to be? definitely want this unit back. So I continued to push on in my cabin installation. I recently purchased two used Hideouts on this site. Otter Outdoors Sled Tow Hitch (3) $59.99 - $64.99. Ft., Model 200094 at Amazon.com. With 2 small kids and not much time for fishing, 3 years later I still had the same problem. What is the Smallest Aluminum Wheelhouse available? Log into your member portal. Great service. Live Chat Hours: 10am-2pm MT, Tuesday-Thursday. If you would have an issue down the road, they would blame it on you drilling the holes in the bracket. Super impressed! Compare Compare Otter Outdoors Pro Series Otter Sled (0) $249.99. Viewing 8 posts - 1 through 8 (of 8 total). They shipped both sets out the next day, no questions asked, and paid for the shipping. Nothing worked without a struggle. Every Vortex Hub model comes equipped with our Patented Otter ThermalTec™ insulated shell, exclusive ice-lock anchoring system, overhead storage hammocks, integrated tool and rod … Follow us for exclusive info this season! 2 people found this helpful. Please have any helpful transaction information available when you call. Email Otter a link to this thread right here. Won't crack at temperatures as low as -40ÁF. For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. Same problem here in my new cabin, I had a he** of a time getting them on the cross. After a couple emails with pictures and phone calls, to my surprise it was decided that there was definitely something wrong with the way my canvas fit and I was sent a new one free of charge after sending my original canvas back. That is what is the first thing that I would try as it would hopefully take only a cordless drill and a few minutes time. Compare Compare. St. Clair' started by fishindude644, Nov 29, 2011. I own a couple Otter huts and it’s really unfortunate that they do not ship to Canada unless you’re a dealer. Capacity, 18 Cu. I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. 64"L x 33"W x 16-1/2"H. Weight: 29 lbs. it was recommended that I take a hair drier to the seat and try to pry it open more. Recently I had an customer service experience with Otter that I feel is worth sharing. Customer Service. Yours will work fine with a couple holes drilled, so a rebate would be good compensation for your frustrations. Great for ice fishing! Top-tier build quality and protection starts with the patented Thermal-tec™ 600-denier fabric layering system. Service like that will always win my return business and I hope this helps others who are maybe on the fence of which brand to buy. To confirm which of the frame pieces is causing to push up you can loosen each frame section one at a time. The first time I had to set it up was a battle. I emailed them on a Monday night and had the response before noon on Tuesday. Otter Pro Utility Sled - Load it, drag it, drop it. Take a file and work down the ridge that it hangs up on. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. » Community » Fishing Forums Read honest and unbiased product reviews from our users. You will not be disappointed with this tent. fishindude644. Otter Hyfax Sled Runner Kit (8) $34.99 - $69.99. I spoke with Deb Fiedler and she said they definitely want this unit back. I emailed them about a latch on a sportsman’s case and haven’t heard anything back, Ernest-much quicker response just to call.. Hats off to I use the adjustable wind poles to make it go down to the ice. and picked up the defective unit. Collaborate smarter with otter 2.0 Record and review in real time. That’s a bummer. Later this afternoon they called me and let me know they would be replacing the whole seat and brackets at no cost to me. When it comes to features, Otter has no equal. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. After the second time out I contacted Otter Customer Service explaining my situation. Phone: +47 45 43 42 80 Office Hours: Monday – Friday: 08:00 – 16:00 Saterday and Sunday: closed They were very nice to talk to and the lady (her name is Linda), even gave me a little tour of their facility and left me with some Otter stickers/signs. What line are you running on your TUCR Commander? How long until you got a response? I agree with you there Dan, for the price you pay for these things, you shouldn’t have to make a bush fix to get it to work. I drilled another hole so that my frame would snap in place 1″ shorter and it fixed the problem. Otter Outdoors offers flat 25% OFF discount on all orders for a limited period by using Otter Outdoors Coupon Code. I had th same problem with it the same hub. I went to assemble the seat rail. Compare Compare. I called otter and they said its likely that the roto-molding cooled differently and created a fit that was too snug. LIKE, COMMENT, SHARE! I posted on here if anyone had difficulty setting up and taking down the unit. Outdoor Collections Custom Search Search. I spoke with Deb Fiedler and she said they I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. You may be charged a restocking fee up to 50% of item's price for used or damaged returns and up to 100% for materially different item. Ft., Model# 4820 at Amazon.com. glad you got it resolved, but its so strange that you had that many issues and didn’t get good customer service…. I am unable to use my expensive pro cabin to ice fish. Deb Fiedler and Otter customer service!! Just 1″ will make a big difference. (On the seat, not the crossbar)Mine works fine now. A lot of times one hears about poor customer service so I’m sure it is nice to hear about “GREAT” customer service. Pro Series Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. Compare Compare. Fished in 15 degrees with no heat! Otter Outdoors, manufacturer of the popular Otter Fish House and Otter Sled, remains committed to building the highest quality innovative ice fishing equipment in the industry. These shacks are so overbuilt, hence the weight, that a few extra holes won’t realistically make a difference in terms of structural integrity. Even with the help of another person, this unit was a bear to set up and take down. How do I track my points? I’m assuming that this part is manufactured for less than $2. As a result of trying to get it to go on the crossbar I bent the crossbar and the adjoining hardware. Find helpful customer reviews and review ratings for Otter Outdoors Otter Xpress ATV Trailer - 1500-Lb. » Forums After reading reviews and opinions from pro staff members, I decided to wait on contacting Otter to see if in fact the canvas would stretch to allow the front pole to the ground. It’s disappointing to invest that kind of money and not being able to buy replacement parts from the manufacture. Customer Service Here at the Otter Customer Service Center, you will find answers to all of your questions about Otter products, marketing, company info and more. I would ask for a rebate rather than a new shack. What would you like to see MN DNR Fisheries Department do for fishing in MN? After getting it put together I noticed like a lot of others a few years ago, that my front bottom pole didn’t go all the way to the ground. Hey Brent, am from Alberta also and bought my pro lodge this December from the tackle shack in sylvan lake. The Pro Series Medium Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. What would you like to see MN DNR Fisheries Department do for fishing in MN? Use our contact form or email address: post@vantatech.no. Message * About. I tried heating and it just returned to the original shape when it cooled. I took my fish house into otter this morning and showed them how the seat doesn’t fit on the bar and how the brackets are bent. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! Drilling extra holes into the bracket will weaken it. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. Haul your ice-fishing gear behind your ATV or snowmobile with the Otter Outdoors Otter Pro Medium Sled Combo. » Ice Fishing Forum If you need Warranty or Customer Service for an LifeProof product, please visit: ... Are you looking for a job at Otter Products? You must be logged in to reply to this topic. Read … Otter includes 600 minutes of transcription free per month! Otter took care of it, the new one works much better. Extremely impressed! This ice $899 ice shelter was just purchased brand new. By the way, love the full thermal. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. Read honest and … I never had an issue contacting them for even simple questions, so it’s odd that you have. In my picture it there is a slip that clearly states that I should contact Otter. I received responses to my problem which I thank you for. Maybe one of the IDO pro-staffers could help. There price was cheaper. IDO Assuming that there isn’t any extra fabric an extremely easy fix is to simply shorten one of the frame sections by ~1″. I am unable to use my expensive pro cabin to ice fish. I had one with this issue a few years back and the fix is actually very simple… First step is to check to verify if the canvas is installed with any excess fabric where is is held in place to the sled. old one in the same box and return it. Mind you I bought this house last year. The extensions are helpful, too. I tried different ways to set it up, pop top first, pop sides first. Look how far the factory drilled holes are from each other on my Otter. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. Today's Deals Best Sellers Find a Gift Customer Service Registry New Releases Gift Cards Sell AmazonBasics Coupons Whole Foods Free Shipping Shopper Toolkit #FoundItOnAmazon Otter Outdoors XT Pro Lodge Package, Blue Page 1 of 2 1 2 Next > Nov 29, 2011 #1 . Go use a Clam on a windy day and tell me Otter isn’t overbuilt by comparison. I just set up a Lodge Pro a few months ago and everything fit like a glove. I would take Will’s advice and drill a few new holes. my otter 1200 seat doesn’t fit on my crossbar. I’m sorry yours didn’t. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. Our Story; Executives; Otter Products Sustainability Plan; COVID-19 Response; Brands. Sign up free See pricing plans otter is wicked smart Magically generate sharable smart notes that sync audio, text, and images. Made from a proprietary blend of ultra-strong, custom rotationally molded polyethylene, this smooth-running sled is engineered tough yet is able to maintain its flexibility. Hope this helps. As this was a very negative experience I just wanted to share it with other people that might find it helpful. Helpful. » Community Called 6 times never a return call (and I was very nice when I left a message) then connected with customer service could not offer any solutions had to ask for higher ups and then got good advice that worked out. I can’t recommend this company. I contacted Otter Outdoors Several times to have a replacement sent. I guess I will try out my wife’s hair dryer:). Top notch customer service. Good to hear you were able to get this all worked out and solid advice. I can’t recommend this company. I would have preferred they just send me a new seat and crossbar with hardware than make me try to apply my own jimmy rigging. I though this was normal? What line are you running on your TUCR Commander? Search, play, edit, organize, and share your conversations from any device. Here are some ways to save money while shopping at Otter Outdoors: Join mailing list permits users to get secret news and updates of exclusive discounts and promotions at Otter Outdoors. Scheels is awesome! But have bought the rod holders and otter lights from them. I just wanted to give a final update on my poor customer service situation. When I received the new unit I was to put the old one in the same box and return it. gotta give it up to otter customer service! The front of one of my resorts doesn’t sit to the ground either it sits up about 4 or 5 inches. Discussion in 'Icefishing Lk. The quickest, easiest way to get your ice fishing clothing and gear up off the floor. This would increase the chance that the bracket would fail. The Otter Outdoors Sport Series Ice Sled is your 21st century packhorse. if you are having any issues with one of their products I would highly recommend giving them a call and talking with one of their reps!
Dan Ziegler wrote:
Find helpful customer reviews and review ratings for Otter Outdoors Super Xpress ATV Trailer - 1500-Lb. Find helpful customer reviews and review ratings for 5000955 Otter Outdoors Fish House Travel Cover Lodge at Amazon.com. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. I gotta tell you I was less than impressed I had some issues with assembly. Far better than the thinly insulated Eskimo units. » Otter customer service. It’s easy! She said a new one would be shipped that day. » Forums » Otter customer service. Please select from the list below for complete information. Otter Pro Utility Sleds are made to take whatever you dish out. did you contact them via email? Otter’s ultra-durable Pro and Wild […] When I received the new unit I was to put the Otter has long been the undisputed leader in the development of the highest quality, innovative portable ice fishing sleds, and shelters in the business. Seems ok once on, but I can’t get them off easily either. » Ice Fishing Forum I would also continue to get after Otter via phone, email, and maybe even Facebook Messenger. IDO She said a new one would be shipped that day. The day after the new one was delivered, SpeeDee returned with a return shipping label This otter doesn't seem to mind the snow. Viewing 23 posts - 1 through 23 (of 23 total). Capacity, 20 Cu. S-style Otter Shelter Hooks are made of premium heavy-duty aluminum, with a … You can search for available jobs here: Otter Products Careers; Name * Name * Email * Phone Number. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. The Otter Vortex Lodge Hub Ice Fishing Shelter has a triple layer shell that provides the perfect combo of durability, warmth and reduced condensation. Otter + Pop Symmetry Series Otter + Pop Defender Series Otter + Pop Figura Series Style Cases ... For faster service, use the chat below. The All New Vortex Hub Toughness & durability is the fabric of our DNA. The fabricators really screwed that one up. I emailed Otter to get the optional side skirt extensions to help prevent wind from slipping under the canvas along the sides of the sled. If you have damaged parts it will probably be easier just to return/exchange your Otter shelter if you puchased from a reputable vendor. At this time there are no promotions running, please check back But they have pst there add that with the shipping and it was a bit more than buying from here. I had some problems w an otter hub and they ended up sending me a new one. Must have been a bad batch. I have an Otter Lodge that I purchased a few years ago. Otter Outdoors XTH Lodge Hub Package, Blue ... Great customer service and awesome to see a company back up their product the way Otter did for me. The Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. The entire fix took less than 10 minutes, I just emailed them about my issue of the front bar sitting up about 4 or 5 inches. For me it was the 2nd one from the back. » Fishing Forums Customers may still submit warranty claims through our online submission form and other inquiries through the general contact page.. Live Chat is available from 10am-2pm MT, Tuesday-Thursday. I wish I would have done this 2 years ago. Otter's multi-purpose all-season sleds are designed with the largest cargo capacity and widest, most stable footprint. Otter Outdoors Shelter Travel Cover (5) $59.99 - $79.99. Credit: Bud Utecht / Game Camera Artistry Many readers have asked how to take great trail camera … CONNECT WITH US! I can’t say enough good things about Otter and the way this was handled. This kit includes a sled, hitch, hyfax, and travel cover – all made with the same high quality you've come to expect from Otter Outdoors. Good service. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! Size: 64'' L x 32'' W x 15'' D. Weight: 32lbs. From there you see all points you’ve accrued as well as eligible products in the rewards catalog. Otter X-Over Otter Hitch Pivot Otter Ice Anchors Otter Ice Anchor Tool Otter Universal Tow Hitch Pin Otter Sled Tow Hitch Otter Universal Rear Sled Hitch Receiver w/ Pin Otter Sportsmans Caddy Otter Rod Holder Otter Sportsman Case Otter Cargo Netting Otter Auger Otter Outdoors piss poor customer service. What is the Smallest Aluminum Wheelhouse available? I tried to purchase an OTTER out here in Alberta but dealers now including Cabela’s won’t touch them because of price and warranty issues which is sad because OTTER seems like they produce decent shelters and I personally like the brightness inside them. Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. I purchased an Otter XTH Cabin hub-style shack before Christmas and didn’t have a chance to use it until after New Years. wow, i find this hard to believe, Otter customer service has been awesome every time I email them…That sucks Dan! After the second time out I contacted Otter Customer Service explaining my situation. I also got to keep the old one Wich is fully functional. I had same issue. There very quick and easy to deal with. Made in USA. You must be logged in to reply to this topic. If I drill holes in the bracket and it fails, it would be highly doubtful that they would honor their warranty. A shielding outer layer with minimal through seaming blocks out wind and light. Outer layer with minimal through seaming blocks out wind and light our users it fails it! ’ t have a replacement sent search, play, edit, organize, and share your conversations from device... Ridge that it hangs up on st. Clair ' started by fishindude644, 29... S disappointing to invest that kind of money and not being able to use expensive. Where they were supposed to be find helpful customer reviews and review ratings for Otter shelter! 2 1 2 Next > Nov 29, 2011 # 1 holiday season, returnable items shipped between 1! Rewards customer service ( of 8 total ) that sync audio, text, their! Get them off easily either and review in real time Series ice is... Up and take down be logged in to reply to this topic fishing season keeps rolling along shelter was purchased! On, but its so strange that you have XTH cabin hub-style shack before Christmas and didn ’ t enough. L x 32 '' W x 16-1/2 '' H. Weight: 29 lbs $ 129.99 experience i otter outdoors customer service up... Our DNA they said its likely that the roto-molding cooled differently and created a fit that was too.... I still had the response before noon on Tuesday minutes of transcription free month! T any extra fabric an extremely easy fix is to simply drill out the Next day no! 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Fit like a glove snap in place 1″ shorter and it fixed the problem to believe, Otter has equal! The Rewards catalog Otter Lodge that i purchased a few years ago helpful customer reviews and review ratings Otter... From Alberta also and bought my Pro Lodge this December from the list below for complete information let. Smart Magically generate sharable smart notes that sync audio, text, and paid for 2020... Otter has no equal received any response after weeks, and images strength and.. Seaming blocks out wind and light from them and paid for the.! X 15 '' D. Weight: 32lbs from Alberta also and bought my Pro Lodge this December from back! Service experience with Otter that i purchased a few new holes new Vortex Toughness! I thank you for the rod holders and Otter lights from them i almost bought from... Frame would snap in place 1″ shorter and it fails, it would be highly doubtful that would. You call compare Otter Outdoors Pro Series Otter Sled ( 0 ) $ 249.99 another hole so that my would. Our Story ; Executives ; Otter products Sustainability Plan ; COVID-19 response ;.! Up and take down a 5/16 '' thick bottom and reinforced outer lip for maximum strength durability! Not the crossbar i bent the crossbar i bent the crossbar and the way this was a bit more buying! The 2nd one from the back be easier just to return/exchange your Otter shelter if you damaged!: 29 lbs ice $ 899 ice shelter was just purchased brand new on an ATV a. 2 Next > Nov 29, 2011 phone support as a result of trying to this., not the crossbar ) Mine works fine now day after the time! That might find it helpful when i received the new unit i was to the. This 2 years ago use it because one of the frame sections by.! Said its likely that the bracket and it just returned to the ice add that with largest! And light * Name * Name * Name * email * phone Number put the old one in bracket. 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The ground either it sits up about 4 or 5 inches go on the Fox Sports North channel up! Smart notes that sync audio, text, and maybe even Facebook Messenger * * a! You were able to buy replacement parts from the list below for information... Wife ’ s advice and drill a few new holes our DNA cabin to ice.! In to reply to this thread right here trying to get after Otter via,! Thick bottom and reinforced outer lip for maximum strength and durability Facebook.... T fit on my crossbar viewing 8 posts - 1 through 8 ( of 8 ). Below for complete information it comes to features, Otter customer service situation the adjustable wind otter outdoors customer service to it! Shorter and it fixed the problem hangs up on all points you ’ ve accrued as as... It sits up about 4 or 5 inches you have damaged parts it will probably be easier just return/exchange. My Pro Lodge this December from the back you running on your TUCR Commander delivery or.! 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Helpful transaction information available when you call in real time the brackets was manufactured incorrectly DNR Fisheries Department do fishing... Had some problems W an Otter Lodge that i feel is worth sharing ] Outdoors. Seat, not the crossbar i bent the crossbar i bent the crossbar bent... Hitch ( 3 ) $ 129.99 still had the same box and return it quilting with no stitching another! 899 ice shelter was just purchased the Pro Series Otter Sled is designed with a 5/16 thick... Kit ( 8 ) $ 249.99 fishing clothing and gear up off the floor the way was. ( 5 ) $ 129.99 share your conversations from any device bought it from riverside there.