Balanced all rebates and miscellaneous charges. Manage troubled properties and get them into compliance. Most of these positions are entry-level and only require a high school diploma. Sign up for similar job alerts. Required Skills: Communication, Interpersonal, Time Management, Office Management, Administrative Skills. Here are five characteristics of a good front desk officer: 1. Salary estimates are based on 14,511 salaries submitted anonymously to Glassdoor by Front Desk Officer employees. Hotel Front Desk Officer Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Directed the visitors and customers to their rooms and local attractions, Checking in employees and guests through a computer database, Welcome guests on arrival and provide information regarding availability, room types, room rates, Front desk at lobby in the confidential building, Enforce access to property in regards to visitors and medical personnel, Answer telephones and transfer calls to appropriate staff members, International Business Administration Finance, Attentively inspecting and reporting irregularities such as leaking water pipes, security doors left, Keep record of all inventory regarding books and uniform, Check in and manage guest in the easy lobby system. Patrol facility or main post as instructed and serve as a general security presence and visible deterrent to crime. Ensured safety of all city park personnel within the building. Job brief. At the front desk, it is important to have a person who is genuinely good natured. Provided lockout services and information including public assistance. Detail-orientated and possesses strong interpersonal, organisational, and time management skills. Standard Operating Procedures ensure that each staff member is aware of their duties and have the specific knowledge to perform their job satisfactorily. The front desk does carry a lot of weight. Front Desk Officer with 10+ years of administrative experience. Use it to save time, attract qualified candidates and hire best employees. ranks number 1 out of 50 states nationwide for Front Desk Officer … Handling clients from every corner of the world and mostly Americans, Europeans, Asians and Russians. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Greet all guests in a courteous and professional manner. ️ Check out our Complete List (500+) of Job Description Templates!. Review Our Privacy Policy. Contacted guests to increase satisfaction, Answered all incoming calls and made outgoing calls, Welcomed arriving visitors and provided information to them, Creating access cards for employees of the building/hotel facility, Processing tenant work orders and requests and assigning proper orders to the departments necessary, and booking conference room and accommodations, Dispatching of security officers to areas needed in facility, Answering a multi-line telephone, and providing customer service, Monitoring a surveillance camera/monitor in control center, Keep daily log in the computer system through Microsoft Outlook, Administered advanced bookings, group checked-ins, and group checked-outs, Handled individual group inquiries on a day-to-day basis, Delighted new customers and frequent guests, resulting in enhancing their loyalty to the hotel. Provided escort services to visitors and customers. In order to maintain an efficient and professional front desk, it is important for every business to write a front office or reception manual. Looking for cover letter ideas? Assign rooms pertinent to guest's needs and choice, Kept records of room accessibility and guest's accounts by means of computer, Stocked and cleaned workplace for next shift, Checking guests in and out of the hotel and allocating rooms, Operates the switchboard and make reservations for accommodation, Do cashiering and auditing, such as preparing the accounts for meetings and functions, Process guest arrivals and departures, including all necessary payments, Handle & coordinate room assignments and pre-arrivals, Offer referral for services and handle requests for information, Assist with the check-in and check-out of groups and tours, Answer phone calls regarding room inquiries and reservations, Make calls to different vendors to cater guests' needs and requests, Reply to emails regarding room inquiries and reservations, Recording of client information into the system, Retrieval and filing of clients record for prompt usage, Assist the clients in scheduling appointments, Direct incoming calls and answer general questions, Greet walk-in clients and donors and direct them to the proper personnel, Request ID and ask them to sign-in and direct them to the appropriate elevator bank, Light clean of lobby if necessary (Ex. Handle any residential concerns and complaints, contact necessary persons for problem. Greet guests on arrival and provide information regarding availability, room types, room rates, Greeted personnel and interacted with clients entering the building for services. Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. The term has more specific meanings in hotels, investment banking, and sports. provided front desk coverage as scheduled. The average front desk officer salary is approximately $22,000 per year, with the potential for raises, bonuses and career advancement. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. This free front office job description sample template can help you attract an innovative and experienced front office worker to your company. Front Desk Agent, Resource Officer and more on Indeed.com Front Desk Officer Jobs in Karachi - December 2020 | Indeed.com Pakistan Skip to Job Postings , Search Close Communication and interpersonal skills are the top skills that help them do their job easily. Report incidents and respond to emergencies. Completed and maintained visitor logs as required. Receive all phone calls and parents comments, Assign meetings with parents and teachers, Keep record of absences and students' affairs, Help others upon their request with similar tasks, Generate reports such as incident reports, Inspect bags and unusual activities in the building. Front desk officers are trained on the job, and many front desk officers work closely with the executive officers, attending meetings, taking notes, and assisting them with day to day tasks. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Responded promptly to customer inquiries, handled and resolved customer complaints. Know the Product. However, a front desk agent cannot show signs of tiredness or fatigue. Front Desk Receptionist Duties: Front desk receptionists have to usually perform many different administrative tasks and make an effective impact on the customers regarding the company. Management Responsibilities of the Front Desk Office Assistant. Duties. We make the hiring process one step easier by giving you a template to simply post to our site. Detail-oriented and possesses strong interpersonal organizational and time management skills. The most sought-after assets in a Front Desk Officer are courtesy, basic IT skills, customer service skills, communication abilities and attention to details. 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