No matter how carefully you pack an item, sometimes it arrives on the buyer’s doorstep mangled, broken, or squashed. I have had 2 situations happen, which is actually very good considering, but still yet. He should follow the prompts. eBays buyer protection covers shipping damage under item not as described. Select Send. Hi, I sold a Yamaha Motif Synthesizer Keyboard on ebay. I still want to keep the item and have it repaired, however. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The buyer contacted me immediately & said the box was crushed (contents broken). The buyer recieved the item today and said it was not packaged well and the item was damaged because of it. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items … Item specifics. For items that aren't eligible for the Global Shipping Program, or items that are offered to buyers in countries not supported by the Global Shipping Program, you can set up additional international shipping … Get quick answers to important questions to get you selling faster and better! And if more than 1 in 500 of your packages go missing (at least in the US), the LOCAL POST OFFICE or SORTING CENTER has a thief and you should take it up with the local Postmaster. How do I file a claim with UPS? And sellers can NOT force buyers to cooperate in any insurance claim the seller might file. E-mail UPS. Personally, I ship via UPS when something is heavy, big, and fragile. Last updated on Dec 28, 2020 13:09:20 PST View all revisions. Damaged, defective, or recalled lithium battery shipping is restricted to ground transportation by law and is only accepted by UPS for the lower US 48 contiguous states and excludes service to Alaska; Hawaii; Puerto Rico; Avalon, CA; Catalina Island, CA; Beaver Island, MI; Mackinac Island, MI (winter only); The Bass Islands, OH; Kelley’s Island, OH and San Juan Islands, WA. did you follow USPS packing guideline? This service provides up to $100 of loss or damage protection. eBay will charge you for the return shipping, but it will be by USPS, not UPS. Most buyers are considerate enough to wait until you file claim. item I sold was damaged by UPS during shipping to the buyer. Give support, share information, and connect with fellow members. If they don't step up and make it right, eBay will make them. #2 ask buyer to retain pkg, packing & item. Meet other eBay community members who share your passions. I asked the seller to file an insurance claim, I want to have it repaired. News of this unfortunate event travels back to you fast. The seller will also pay for return shipping.. Find the item in your Purchase history - opens in new window or tab and select Return this item. Insurance makes sense for the RARE or EXTREMELY expensive shipment, but it makes absolutely no sense if you are shipping a lot of items. I sent off an ebay package to a buyer. I attached the photos of the box, the item, the ebay listing, etc. The buyer got the package, and is claiming that the screen is damaged. Learn how to upload tracking details for items you've shipped to a buyer. He uses a non-residential address. When we went through UPS, the same shipment was almost $50!). Select the link below to e-mail UPS about your lost or damaged package. 2 min article; Saving through combined shipping. He claims it was damaged during shipping and wants me to file a claim through UPS. Share best practices, tips, and insights. What happens if my claim is denied and I've already refunded the buyer and the buyer has my item? You file a claim on th USPS web site. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If an item arrives damaged, the seller is going to be on the hook. Any advice would be appreciated. Discover UPS Services. Share best practices, tips, and insights. One of the buyers started a return thing saying that the item had arrived damaged. If not, then just refund the buyer. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I talked to my seller about it and he confirmed that it was in good working order when it was shipped. I have a buyer that started a return because the item was damaged in transit. Should the buyer contact USPS and file a claim with them? Return your item We paid a small fortune on shipping (another frustration - ebay had quoted $20 for UPS shipping, but then wouldn't let us purchase a label for UPS through the ebay website like it does for USPS. She sent me photos, I apologized, refunded immediately, & made on online claim to USPS. Esh, for someone who claims to have been a seller on Ebay, you sure seem very ignorant about how easily it is as a buyer to win a claim. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. After over a month of emails and calling them. eBay. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. Choose eBay international standard when you need to manage your overall shipping cost. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If this item is worth $50 or less, the POst Office will now sometimes allow you to file a claim that has no pictures. I am really confused on how this is all supposed to work. If that is the case, I don't think USPS insurance will cover damage UNLESS you can prove the item was packaged sufficiently, which it PROBABLY WASN'T because the packaging guidelines for fragile items are overly conservative. Select your reason for the return. Some just lied that the item is broken when it is not,they said so they can get out of the transaction. I am really confused on how this is all supposed to work. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Tracking items you've sold . You'll get a message asking you to respond. Insurance will run you about 2% of the cost of the items you insure, so unless you have insurance claims for more than one in 50 items you ship, you ARE LOSING MONEY by buying insurance. You probably will have to refund the buyer pretty quick since either way under the Ebay Money Back Guarantee the item is not as described. On the worst is that if you ask this buyer to send your item back to you----the insurance becomes nulll and void! I brought it in to my local UPS Store and paid them to package it and ship it. If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. Sellers cn NOT force buyers to send pictures of damaged items. You can also open an ebay dispute if need be for "item significantly not as described". if there is no visible damage to the box/pkg.. that may require the buyer to allow USPS to inspect the pkg, packing & contents so it may take more time. eBay Money Back Guarantee policy. Once the documentation is verified, a refund will be issued. He sent photos showing damage, but says the packing box is not damaged. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." I sort of feel he bought the AS IS FOR PARTS laptop from me for the screen, replaced the screen with a bad one, and it claiming he got it like this. The seller refused, so I filed a complaint with Paypal Paypal is saying I must return the item for a refund. Heads up: "Best Value" listed on eBay shipping page options often isn't. If they do, when damages occur, they can easily file a claim. it was well packed with fragile on the box. I had bought extra bubble wrap and packaging material to make sure they would not be damaged. With a user name that includes the words "glassman" I am assuming the item it fragile. On those items, both Buyer's initially emailed me to tell me what had happened & sent me photos of the damaged … If the item is really damaged, do you want it back? I returned an item immediately after receiving it and I didn't alter it in any way. Ron White, Fritch, Texas. Labels and packaging tips. and that may result in no insurance payment ? What happens if my claim is denied and I've already refunded the buyer and the buyer has my item? You can add up to 4 international shipping options in addition to the Global Shipping Program. 13 min article; Return shipping for buyers. Discover how to find, collect and pay for items that are available to pick up in your local area. I beleive you have a few things wrong in the email you just sent. Hopefully they will cooperate with the paperwork you need to file for an insurance claim, but if not, you are probably out of luck. If an item went missing and never arrived, you'll either need to provide additional tracking details from one of the shipping carriers integrated with eBay, or offer a replacement or refund. There are many Ebay rules that get in the way of a seller's being able to file an insurance claim. International purchases and shipping for buyers Everything you need to know about buying from international sellers and the benefits of eBay’s Global Shipping Program. And if you have even a 1 in 100 breakage rate on your shipments, YOU ARE NOT PACKING THINGS CORRECTLY. Everyone wishes it could be that straightforward every time. Check the policy regarding lost or damaged items for both the shipping … It was damaged during shipping. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. Unfortunately, UPS was not so careful. Find out about shipping rates, and how to calculate your shipping costs. I went to try and start a claim with UPS, but they said they needed to see the damaged items before they could process the claim, so I asked the buyer to go to UPS. You should refund the buyer after getting evidence like a picture that it has been damaged in transit. The seller will also pay for return postage.. It was not damaged before it left my house, I have pictures to prove it. Upon claiming damages, UPS will inspect the damages and make their own report. Can I … Purchased an item (not off ebay) & I received it damaged. If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. Any advice is appreciated! Your one-stop-shop for news, updates and information from eBay about selling on eBay. Basically, the seller is responsible. _____________________________________________________________________________. Our members have a great experience on eBay, most purchases are covered under Money. Shipping and wants me to file an insurance claim the seller is going to be on the eBay. Damage protection you for the damaged item year over standard rates to maximize your profits pass., UPS and FedEx below do you want it back pkg, packing & item eBay about selling on shipping. Documents and ensure that the screen is damaged year over standard rates maximize! 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