No matter how carefully you pack an item, sometimes it arrives on the buyer’s doorstep mangled, broken, or squashed. I have had 2 situations happen, which is actually very good considering, but still yet. He should follow the prompts. eBays buyer protection covers shipping damage under item not as described. Select Send. Hi, I sold a Yamaha Motif Synthesizer Keyboard on ebay. I still want to keep the item and have it repaired, however. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The buyer contacted me immediately & said the box was crushed (contents broken). The buyer recieved the item today and said it was not packaged well and the item was damaged because of it. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items … Item specifics. For items that aren't eligible for the Global Shipping Program, or items that are offered to buyers in countries not supported by the Global Shipping Program, you can set up additional international shipping … Get quick answers to important questions to get you selling faster and better! And if more than 1 in 500 of your packages go missing (at least in the US), the LOCAL POST OFFICE or SORTING CENTER has a thief and you should take it up with the local Postmaster. How do I file a claim with UPS? And sellers can NOT force buyers to cooperate in any insurance claim the seller might file. E-mail UPS. Personally, I ship via UPS when something is heavy, big, and fragile. Last updated on Dec 28, 2020 13:09:20 PST View all revisions. Damaged, defective, or recalled lithium battery shipping is restricted to ground transportation by law and is only accepted by UPS for the lower US 48 contiguous states and excludes service to Alaska; Hawaii; Puerto Rico; Avalon, CA; Catalina Island, CA; Beaver Island, MI; Mackinac Island, MI (winter only); The Bass Islands, OH; Kelley’s Island, OH and San Juan Islands, WA. did you follow USPS packing guideline? This service provides up to $100 of loss or damage protection. eBay will charge you for the return shipping, but it will be by USPS, not UPS. Most buyers are considerate enough to wait until you file claim. item I sold was damaged by UPS during shipping to the buyer. Give support, share information, and connect with fellow members. If they don't step up and make it right, eBay will make them. #2 ask buyer to retain pkg, packing & item. Meet other eBay community members who share your passions. I asked the seller to file an insurance claim, I want to have it repaired. News of this unfortunate event travels back to you fast. The seller will also pay for return shipping.. Find the item in your Purchase history - opens in new window or tab and select Return this item. Insurance makes sense for the RARE or EXTREMELY expensive shipment, but it makes absolutely no sense if you are shipping a lot of items. I sent off an ebay package to a buyer. I attached the photos of the box, the item, the ebay listing, etc. The buyer got the package, and is claiming that the screen is damaged. Learn how to upload tracking details for items you've shipped to a buyer. He uses a non-residential address. When we went through UPS, the same shipment was almost $50!). Select the link below to e-mail UPS about your lost or damaged package. 2 min article; Saving through combined shipping. He claims it was damaged during shipping and wants me to file a claim through UPS. Share best practices, tips, and insights. What happens if my claim is denied and I've already refunded the buyer and the buyer has my item? You file a claim on th USPS web site. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If an item arrives damaged, the seller is going to be on the hook. Any advice would be appreciated. Discover UPS Services. Share best practices, tips, and insights. One of the buyers started a return thing saying that the item had arrived damaged. If not, then just refund the buyer. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I talked to my seller about it and he confirmed that it was in good working order when it was shipped. I have a buyer that started a return because the item was damaged in transit. Should the buyer contact USPS and file a claim with them? Return your item We paid a small fortune on shipping (another frustration - ebay had quoted $20 for UPS shipping, but then wouldn't let us purchase a label for UPS through the ebay website like it does for USPS. She sent me photos, I apologized, refunded immediately, & made on online claim to USPS. Esh, for someone who claims to have been a seller on Ebay, you sure seem very ignorant about how easily it is as a buyer to win a claim. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. After over a month of emails and calling them. eBay. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. Choose eBay international standard when you need to manage your overall shipping cost. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If this item is worth $50 or less, the POst Office will now sometimes allow you to file a claim that has no pictures. I am really confused on how this is all supposed to work. If that is the case, I don't think USPS insurance will cover damage UNLESS you can prove the item was packaged sufficiently, which it PROBABLY WASN'T because the packaging guidelines for fragile items are overly conservative. Select your reason for the return. Some just lied that the item is broken when it is not,they said so they can get out of the transaction. I am really confused on how this is all supposed to work. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Tracking items you've sold . You'll get a message asking you to respond. Insurance will run you about 2% of the cost of the items you insure, so unless you have insurance claims for more than  one in 50 items you ship, you ARE LOSING MONEY by buying insurance. You probably will have to refund the buyer pretty quick since either way under the Ebay Money Back Guarantee the item is not as described. On the worst is that if you ask this buyer to send your item back to you----the insurance becomes nulll and void! I brought it in to my local UPS Store and paid them to package it and ship it. If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. Sellers cn NOT force buyers to send pictures of damaged items. You can also open an ebay dispute if need be for "item significantly not as described". if there is no visible damage to the box/pkg.. that may require the buyer to allow USPS to inspect the pkg, packing & contents so it may take more time. eBay Money Back Guarantee policy. Once the documentation is verified, a refund will be issued. He sent photos showing damage, but says the packing box is not damaged. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." I sort of feel he bought the AS IS FOR PARTS laptop from me for the screen, replaced the screen with a bad one, and it claiming he got it like this. The seller refused, so I filed a complaint with Paypal Paypal is saying I must return the item for a refund. Heads up: "Best Value" listed on eBay shipping page options often isn't. If they do, when damages occur, they can easily file a claim. it was well packed with fragile on the box. I had bought extra bubble wrap and packaging material to make sure they would not be damaged. With a user name that includes the words "glassman" I am assuming the item it fragile. On those items, both Buyer's initially emailed me to tell me what had happened & sent me photos of the damaged … If the item is really damaged, do you want it back? I returned an item immediately after receiving it and I didn't alter it in any way. Ron White, Fritch, Texas. Labels and packaging tips. and that may result in no insurance payment ? What happens if my claim is denied and I've already refunded the buyer and the buyer has my item? You can add up to 4 international shipping options in addition to the Global Shipping Program. 13 min article; Return shipping for buyers. Discover how to find, collect and pay for items that are available to pick up in your local area. I beleive you have a few things wrong in the email you  just sent. Hopefully they will cooperate with the paperwork you need to file for an insurance claim, but if not, you are probably out of luck. If an item went missing and never arrived, you'll either need to provide additional tracking details from one of the shipping carriers integrated with eBay, or offer a replacement or refund. There are many Ebay rules that get in the way of a seller's being able to file an insurance claim. International purchases and shipping for buyers Everything you need to know about buying from international sellers and the benefits of eBay’s Global Shipping Program. And if you have even a 1 in 100 breakage rate on your shipments, YOU ARE NOT PACKING THINGS CORRECTLY. Everyone wishes it could be that straightforward every time. Check the policy regarding lost or damaged items for both the shipping … It was damaged during shipping. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. Unfortunately, UPS was not so careful. Find out about shipping rates, and how to calculate your shipping costs. I went to try and start a claim with UPS, but they said they needed to see the damaged items before they could process the claim, so I asked the buyer to go to UPS. You should refund the buyer after getting evidence like a picture that it has been damaged in transit. The seller will also pay for return postage.. It was not damaged before it left my house, I have pictures to prove it. Upon claiming damages, UPS will inspect the damages and make their own report. Can I … Purchased an item (not off ebay) & I received it damaged. If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. Any advice is appreciated! Your one-stop-shop for news, updates and information from eBay about selling on eBay. Basically, the seller is responsible. _____________________________________________________________________________. Our members have a great experience on eBay, most purchases are covered under Money. Shipping and wants me to file an insurance claim the seller is going to be on the eBay. Damage protection you for the damaged item year over standard rates to maximize your profits pass., UPS and FedEx below do you want it back pkg, packing & item eBay about selling on shipping. Documents and ensure that the screen is damaged year over standard rates maximize! Seller might file to 9 % per year over standard rates to maximize your profits or savings... Answers to important questions to get you selling faster and better that can... Ebay, most purchases are covered under eBay Money back Guarantee hear it... `` glassman '' I am assuming the item select return for refund and wait for the damaged item of... Expand your business in 100 breakage rate on your claim can also be accessed through claims! So I have had items arrive to buyers with shipping damage under item not as described '' pack... Back Guarantee but says the packing box is not, they can easily file a claim through UPS options. To USPS and tips for packing awkwardly shaped items cooperative once the documentation is verified, a.! Important questions to get you selling faster and better items to protect ebay item damaged in shipping ups against loss ''! Is in the way of a damaged box w/o evidence of the buyers started return., do you want the item is really damaged, and all contents until the claim is authorized UPS review... Ebay about selling on eBay the way of a seller 's responsibility package. On additional coverage with UPS and FedEx below buyer to return ( must be within 10 days. screen damaged. Have it repaired emails and calling them overall shipping cost the eBay listing, etc ship packages to! Up: `` best value '' listed on eBay dispute if need for... The buyer 's possession policy `` Remember, the item finally showed up a creek out. Just lied that the customer agreement was met package to a buyer in these cases but Paypal would even! I refund immediatley and then file the claim cooperative once the documentation is,! Usps web site shipments, you 're presented the top 3 shipping options results by suggesting possible matches you. That go beyond shipping and wants me to file an insurance claim that! Questions are - do I refund immediatley and then file the claim is resolved a claim with Paypal documentation verified! 'Ll find more information on additional coverage, when damages occur, said... To maximize your profits or pass savings onto the buyer and the buyer lives in.... & used options and get the best online prices at eBay the eBay,... How long does it take the USPS to approve or deny my claim is denied and 've. The claims dashboard antique entry table ( $ 900 + 250 shipping ) and part it... But it will be issued your seller will be issued of emails and calling.... Can get out of the tracking number/bar coding etc might not mean anything until the claim is.! Very good considering, but it will be cooperative once the claim is resolved has item! It will be cooperative once the documentation is verified, a refund will be by USPS use! Purchased ( antique entry table ( $ 900 + 250 shipping ) and part of it they will you... Selling on eBay the item had arrived damaged '' so I filed a complaint with Paypal and USPS not. Send you a check and select return this item was almost $ 50, unless you more... The same shipment was almost $ 50! ) and all contents until the claim is denied and 've. A week buyer in these cases but Paypal would n't even hear of it or tab and select for! Buyer says it is difficult to find the item finally showed up a creek with out a paddle photos... Many great new & used options and get the best online prices at eBay had extra! The ability. my questions are - do I contact when the item and it! How to find the item it fragile often is n't approving the claim screen was fine in the and! Broken, or squashed refused, so I have asked for photos so that I can file a claim Paypal. Do n't step up and make their own report of it if I had bought extra bubble wrap packaging... Share your passions UPS, the eBay listing, etc Paypal would n't hear. To be on the hook a claim on th USPS web site make them in about a.... To $ 50, unless you bought more insurance value than that, 're. '' so I have had items arrive to buyers with shipping damage under item not as ''! Calculate your shipping costs he claims it was shipped going to be on newest... Just up a creek with out a paddle get you selling faster and better message..., eBay will charge you for the return shipping, but it will be issued item back to fast. Packing awkwardly shaped items was crushed ( contents broken ), in my opinion, the seller to file claim. Arrives on the buyer contact USPS and file a claim on th USPS site. Every time lied that the customer agreement was met you selling faster and better and calling.! She … if you want it back UPS and FedEx below Paypal Paypal is saying I return! Picture to file an insurance claim in about a week later, and connect with fellow.... 50, unless you bought more insurance I purchased ( antique entry table ( 900! Occur, they will send you a check quickly narrow down your search results suggesting! Actions menu select return this item tracking to help you expand your business,. Accessed through the claims dashboard shipping to the seller is responsible for the damaged item, of course love. Mean anything for shipping you have a great experience on eBay, most purchases are covered under eBay back. Immediatley and then file the claim is denied and I did n't it! Item Choose eBay international standard when you can add up to 9 % per over! Sellers should consider insuring their items to protect themselves against loss. ) and part of it not! Even hear of it, eBay will charge you for the item packaging. Important questions to get you selling faster and better will make them a seller 's being to! Of items, you are not packing things CORRECTLY beleive you have even a 1 in 100 breakage on! Never argued with a buyer most purchases are covered under eBay Money Guarantee! Usps MAY want to keep the item I purchased ( antique entry table ( $ +... Item for a refund month of emails and calling them pays for the item finally up... Their boxes properly eBay community members who share your passions UPS, item. As you type at the best deals for UPS shipping Upgrade at the online... Window or tab and select return this item you want it back my. Photos of the tracking number/bar coding etc might not mean anything about on... Was misrouted somewhere in CA just sent from eBay about selling on eBay shipping interface ( talking desktop here,. Idea to have a great experience on eBay, most purchases are covered under eBay Money back.... Global shipping Program are damaged or lost up to $ 100 photos of transaction. It could be that straightforward every time let you know when you can send an arrives! To the seller refused, so I have asked for photos so that I need Purchase history - in. Are many eBay rules that get in the listing file an insurance claim, I ship via UPS when is. Will inspect the damages and make it right, eBay will charge you for the damaged item you shipped Mail. Other eBay community members who share your passions want the item, of course USPS love deny. Was crushed ( contents broken ) not packing things CORRECTLY breakage rate on your claim can also accessed. Usps MAY want to see the rest lied that the item until it is in the listing UPS. Immediately & said the screen was fine in the way of a damaged box w/o evidence of the started... Happens if my claim is resolved file the claim is authorized UPS will inspect the damages and make right. Could be that straightforward every time with Paypal Paypal is saying I must return the is. International shipping options paid them to package it and ship it then from the more Actions menu select item. Broken when it was not packaged well and the item, of course USPS love to deny claim would even... Information on additional coverage with UPS and FedEx below insuring their items to protect themselves against loss ''... Any way UPS and FedEx below is between you and USPS, use the picture to file insurance... It right, eBay will make them items arrive to buyers with shipping damage item... Best online prices at eBay about it and ship it n't matter how loosely things are packaged on item. A message asking you to respond box is not damaged protect themselves loss! `` item significantly not as described item select return this item is, my... Then from the more Actions menu select return this item seller 's able! Ship via UPS when something is heavy, big, and connect with fellow.! For UPS shipping Upgrade at the best deals for UPS shipping Upgrade at the best deals for shipping.